Customer Experience Account Executive

January 30

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International Trade Administration

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International Trade Administration is your U. S. government resource for competing in the global marketplace, providing essential international business tools, advice, and services to assist U. S. businesses in export activities. ITA helps companies navigate export regulations, find foreign buyers, resolve trade barriers, and analyze trade data to strengthen the competitiveness of U. S. industry and ensure fair trade practices.

Export Promotion • Foreign Direct Investment • International Business • Market Research

1001 - 5000 employees

Founded 1980

🤝 B2B

🏛️ Government

📋 Description

• ITA Group transforms employees, partners, and customers into advocates. • Seeking senior-level sales professionals for Customer Experience (CX) solutions. • Execute sales process and close sales for CX opportunities. • Understand client business challenges and identify opportunities. • Develop strong relationships for demand generation. • Collaborate with internal teams to design solutions that meet client objectives. • Maintain flexibility in leading, contributing and partnering in the sales process.

🎯 Requirements

• Minimum five years of experience in a consultative sales-related position with an emphasis on customer experience. • Demonstrated effective prospecting, researching, presentation techniques and strategies. • Ability to research client’s business issues and glean insights. • Excellent writing skills. Ability to write compelling calls-to-action that generate client response. • Demonstrated commitment to teamwork. • Ability to work with others, including recognizing diversity of thought, demonstrating high levels of empathy and the ability to listen with intent to understand and the ability to compromise. • Deliver superior customer service. Respond in timely manner with relevant information. Solve problems, both anticipated and unexpected. Be dependable to our clients and internal team. • Maintain a positive attitude. Contribute to a safe, effective and productive work environment. • Ability to work the hours and travel to complete projects and/or meet deadlines. • Ability to listen, understand and respond to external and internal customers’ needs in a timely manner; customer service experience in a service-related industry preferred. • Ability to work the time necessary to complete projects and/or meet deadlines.

🏖️ Benefits

• Uncapped commission structure • Leaders of Excellence annual incentive trip • Employee Stock Ownership Plan (ESOP) • Comprehensive healthcare packages