Customer Support - Email Specialist

June 3

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Checkmate

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Powerful ordering solutions for busy restaurants

restaurant technology • POS integrations • account reconciliation • menu management • third party delivery

201 - 500

Description

• Assist customers with technical problems • Resolve customer queries and recommend solutions • Guide product users through features • Support content management for internal knowledge base • Provide feedback on internal processes and improve customer experience • Analyze and report product malfunctions • Update internal databases with technical issues • Share feature requests and effective workarounds • Inform customers about new features • Gather feedback and share it with teams • Assist in training new Operation Specialists

Requirements

• Experience as a Customer Support Operations Specialist or similar CS role • Familiarity with our industry is a plus • Experience using help desk software and remote support tools • Understanding of how CRM systems work • Excellent communication and problem-solving skills • Multi-tasking abilities • Patience when handling tough cases • BSc in Information Technology or relevant diploma • Passion for solving business problems and able to solve problems using available tools and resources • Work with detailed procedures and program guidelines • Embody teamwork, excellence in service, integrity, and accountability. • Top-notch communication, writing, and presentation skills, and the ability to educate our teams and customers on best practices • Able to work independently, when needed, and collaborate across multiple teams. • A self-motivated, quick learner with great attention to detail • Able to work in a fast-paced environment