Director, CX Operations - Strategy

Yesterday

🇺🇸 United States – Remote

🗽 New York – Remote

Although this job is listed in New York, this company may be open to hiring remote in other states.

⏰ Full Time

🔴 Lead

⚙️ Operations

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Jerry

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finance • insurance • artificial intelligence • mobile application • consumer software

201 - 500 employees

💳 Fintech

Description

• Join a pre-IPO startup with capital, traction and runway ($240M funded | 40X revenue growth in 4 years | $2T market size). • Work closely with brilliant leaders and team mates from companies like McKinsey, BCG, Bain, Nvidia, GEICO, Better, Nerdwallet, a16z, etc. • Disrupt a massive market and take us to a $5B business in the next few years. • Be immersed in a talent-dense environment and greatly accelerate your career growth. • Jerry is building the first super app to help people optimize all aspects of owning a car – insurance, buy/sell, registration, loans, safety, repairs, parking, etc – a $2T market in the U.S. • We started with insurance in 2019, and since then we’ve launched loan refinancing, driving insights, a repair marketplace, car diagnostics, and a GenAI-powered chatbot & voicebot. • We have amassed over 5M customers, raised $240MM in funding, scaled our revenue 40X and our team to 250 across 4 countries.

Requirements

• Experience managing a team of 50+ inbound contact center agents within the financial services industry (e.g. home/auto insurance, personal loans, or related) • Proven track record of driving team performance indirectly through first-line people managers • Experience making improvements to processes and training to increase team efficiency  • Bachelor’s degree in an intellectually rigorous discipline