VP, ROI Operations

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Sharecare

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Engaging & activating millions through Q&A • Connecting health-seeking consumers with HCPs • Geo-targeted professional marketing to qualified patients • Online clinical decision support tools • Consumer-friendly multimedia health content

1001 - 5000 employees

Founded 2010

⚕️ Healthcare Insurance

☁️ SaaS

🧘 Wellness

💰 $425M Post-IPO Equity on 2021-07

Description

• Ensure all KPI’s are met or exceeded with a goal of operational excellence. • Develop, forecast, monitor and evaluate accurate and actionable daily, monthly, quarterly reporting (to financial goals and KPI’s) and prepare deep analysis of performance. • Hire and retain talent, provide clear direction and accountability to employees, coach and mentor key employees, and maintain core values and culture. • Lead in strategic decisions as a subject matter expert. • Defining strategic initiatives and how they will impact volume and staffing, identification and prioritization of improvement opportunities, client management and site strategies. • Work with other regional counterparts to ensure standardization of optimal processes. • Assist in partnering with sales and marketing to identify, evaluate, and manage new business opportunities and marketing initiatives. • Assist in coordinating with internal sales, sales support, and technical service resources by communicating project statuses and success metrics. • Ensure that service and quality standards are met, including client performance guarantees. • Establish and develop relationships and an in-depth understanding of the needs of the client and other stakeholders. • Participate, as needed, in client meetings to ensure existing programs and services meet and/or exceed customer expectations. • Assist in managing client expectations to create a win for the client and Sharecare and protect the revenue after the sale. • Act as a trusted advisor and expert to clients, sales, solutions, and development for client-centric technology and workflows. • Maintain high customer satisfaction ratings that meet Sharecare standards. • Oversee and ensure successful implementation of all new accounts. • Ensure all regional training and development objectives are met within the assigned time frame. • Ensure compliance with regulatory agency guidelines and standards.

Requirements

• 10+ years’ experience, with minimum of 5 years’ experience in operations management. • Experience in healthcare or release of information operations preferred. • Bachelors’ degree required, advanced business degree preferred. • Services and software operations experience preferred. • Previous experience in medical setting helpful. • Strong client facing skills and commitment to providing the highest level of customer satisfaction. • Effective problem-solving skills. • Excellent verbal and written skills necessary for communication with patients, clients, providers and other staff.