Jibble
Time Tracking Software • HR Software • Productivity Software • Scheduling Software • Attendance Software
51 - 200
💰 Venture Round on 2019-05
Multilingual Senior Customer Success Representative
2 days ago
Jibble
Time Tracking Software • HR Software • Productivity Software • Scheduling Software • Attendance Software
51 - 200
💰 Venture Round on 2019-05
Description
• First point of contact for basic customer support questions • Respond to product inquiries and issues in a timely manner • Identify and escalate second line support issues to the right channels • Endorse cases to the Sales Team for pricing and payment cases • Proactively upsell Jibble features to products and schedule demos with customers • Work with the Product team to prioritize feature requests
Requirements
• Minimum of 3 years of experience as a Customer Support • Native English speaker or possess exceptional written and spoken English communication skills • Super confident on the phone and in writing • Understand urgency, know how to prioritize tasks and multitask between customer requests • Able to understand technical jargon and answer fairly technical questions
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