Customer Success Manager

2 days ago

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Description

•About Ping Identity: We believe in making digital experiences both secure and seamless for all users •Our intelligent, cloud identity platform lets people shop, work, bank, and interact wherever and however they want •We serve the largest, most demanding enterprises worldwide, including more than half of the Fortune 100 •You Will: Report to the Director of Customer Success, Lead a team of Customer Success Managers (CSM's) •Be the primary point of contact for regional Ping leadership, Advocate customer needs/issues cross-departmentally •You Have: At least 5 years of customer facing Enterprise Software experience, Technical competency to learn customer use cases

Requirements

•At least 5 years of customer facing Enterprise Software experience in a Customer Success, Sales, Account Management or Project Management role •Experience driving software implementation and adoption best practices •Comfort with senior level executives across corporate functions at Ping and within the customer •Technical competency to learn customer use cases and architectural requirements for Ping solutions •Some management experience preferred •Familiarity with Identity Management, Access Management or Federation •General knowledge of enterprise networking and internet protocols •Bachelor's Degree in Business, Computer Science, or equivalent experience

Benefits

•Generous PTO & Holiday Schedule •Parental Leave •Progressive Healthcare Options •Retirement Programs •Opportunity for Education Reimbursement •Commuter Offset (Specific locations)