Onboarding Manager - Enterprise

March 6

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Boulevard

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Boulevard is a leading client experience platform designed for appointment-based, self-care businesses such as medspas, salons, spas, barbershops, and nail salons. With a focus on enhancing customer engagement and business efficiency, Boulevard offers a comprehensive suite of solutions including self-booking, client profiles, loyalty programs, payment systems, and marketing tools. The platform supports over 30,000 self-care professionals by streamlining scheduling, reports, and point-of-sale operations. Boulevard aims to elevate the self-care experience through innovative technology, empowering practitioners and delighting clients alike.

vertical software • experience economy • scheduling • online scheduling • software

201 - 500 employees

☁️ SaaS

💄 Beauty

🧘 Wellness

📋 Description

• Boulevard provides the first and only client experience platform for appointment-based, self-care businesses. • Empower customers to give their clients more of the magical moments that matter most. • Lead a team of approximately 5-7 Enterprise Onboarding Specialists (OSs), ensuring the seamless onboarding of complex customers. • Design, refine, and scale onboarding processes that differ significantly from SMB and mid-market onboarding. • Provide coaching for team members handling high-complexity implementations. • Own enterprise team metrics, ensuring KPIs are met while identifying areas for improvement.

🎯 Requirements

• Proven ability to develop, refine, and execute onboarding processes for large, multi-location, and complex customers. • Ability to design and improve onboarding workflows for enterprise customers, balancing scalability with high-touch service. • Experience navigating multi-stakeholder implementations, managing high-value accounts, and developing solutions to systemic challenges. • Ability to align onboarding strategy with long-term business goals, ensuring enterprise customers see value quickly. • Comfortable navigating evolving onboarding models and implementing improvements that enhance efficiency and customer experience. • Experience engaging with senior executives and managing relationships at the VP and C-suite level within large organizations. • 5+ years in enterprise onboarding, customer success, or implementation, with at least 2+ years leading a team in this segment. Experience with franchises, multi-location rollouts, and private equity-backed organizations is highly preferred. • Strong familiarity with SaaS platforms, CRM tools like Salesforce (strongly preferred), Excel, and an ability to quickly learn new systems. • Ability to inspire, develop, and lead high-performing teams, while driving accountability and ensuring execution at a high level. • Understanding of enterprise customer challenges, change management principles, and key drivers for customer retention and expansion. • Ability to navigate ambiguity, prioritize competing demands, and drive continuous improvement in a fast-paced environment.

🏖️ Benefits

• We’ve got you covered with a 401(k) match plus dental, medical, vision, and life insurance. • Take a break whenever you need with our flexible vacation day policy. • Fully remote so you can choose where you want to work. You’ll receive a work from home stipend every month. • Family planning resources and specialized support programs. • Equity: get ahead on the ground floor and grow with Boulevard. • Boulevard Bucks Learning and Development program allows employees to explore businesses in the market we serve.