Customer Support Risk Analyst

November 6

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Jonas Software

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Enterprise Management Software • Club Management Software • Construction Software • Leisure Fitness & Sports • Attractions

1001 - 5000

Description

• Customer focused role managing merchant processing • Ensure accurate and timely boarding of all Constellation clients • Troubleshoot payment processing issues and resolve inquiries • Maintain communication with clients and processes during account approval process • Submit maintenance forms to modify accounts as needed • Perform additional duties as assigned by management

Requirements

• Excellent customer service skills • Expresses a high level of energy, attention to detail, and professionalism • Ability to multi-task and change direction quickly with strong communication and interpersonal skills • Strong organization/prioritization skills and the ability to develop and manage a departmental organizational system • Ability to problem solve using deductive reason skills in a timely manner • Ability to succeed in a team environment • Excellent written and verbal communication skills including punctuation, spelling, grammar and writing technique • Basic skills including but not limited to addition, multiplication and division of whole numbers, decimals and fractions • Desire to succeed in a fast-paced environment • Must be extremely detail oriented and able to make quality decisions • Moderate to advanced knowledge of Word, Excel, Outlook, CRM and PowerPoint • Basic knowledge of standard business practices