Jonas Software
Enterprise Management Software • Club Management Software • Construction Software • Leisure Fitness & Sports • Attractions
Higher Education Account Manager
December 3
Jonas Software
Enterprise Management Software • Club Management Software • Construction Software • Leisure Fitness & Sports • Attractions
Description
• Account management to our HE Customers. Maintain, develop and enhance relationships • Maintain an in-depth knowledge of the Company’s product features and application • Maintaining an awareness of industry, competitor and Higher Education sector trends • Learn, adopt and adhere to the company sales and retention guidelines. • Assist with devising and implementing retention activities and understanding customer needs • Develop retention strategies to ensure Gladstone is the foundation of student and member experiences • Improve NPS scores for the sector, driving customer advocacy • Attend industry trade shows as directed by the management team from time to time • Participate in regular team meetings.
Requirements
• Proven experience optimising software solutions within the leisure and / or University (Higher Education) sector is desirable • Hold a degree or relevant qualification is desirable • Experience in a health and leisure operational or industry role • Relevant professional sales training and account management experience • Strong negotiation skills and ability to maintain customer relationships and close sales • Excellent written, verbal and presentation communications skills • An understanding of how software can support business improvement • A moderate degree of computer literacy and technical competency • Demonstrable evidence of organising customer accounts and projection implementation.
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