Technical Support

Yesterday

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Jungle Scout

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Amazon Private Label • Selling On Amazon • Product Research • Entrepenuership • Sell Online

201 - 500

Description

• Providing high-level technical support to our customers. • Troubleshooting complex issues across multiple systems. • Managing escalated technical support tickets. • Acting as a liaison between the Support and Product teams. • Ensuring that customer issues are resolved efficiently. • Contributing to ongoing product development by providing valuable feedback to the Product team.

Requirements

Benefits

• The BEST team. You’ll work alongside the smartest, most passionate, and kindest humans day in and day out making work fun. • Remote-first culture. Jungle Scout has been remote-first since day one. We believe team members should work from the place where they do their best work. Whether that’s working from home, in office at one of our hubs, a co-working space. • A growth culture! We have tons of opportunities for you to elevate your skills and take you to that next step; we are here to help you find the ones that matter most to you through exposure and training. • Ability to make impact! Although it’s a highly collaborative culture, team members are empowered to work autonomously and take extreme ownership of their work. You'll have the opportunity to truly make a difference and impact our customers. • Competitive compensation packages! We structure our compensation packages to reward our team members' contributions to our company's success - you’ll have a bonus tied to performance and will be invested into our long-term success with Equity. • Flexible Time Off. With our generous PTO and recognition of local holidays, escape to the beach, recharge mentally, or use your Volunteer Time Off (VTO) to give back through volunteering. • Comprehensive Health Benefits & Retirement Program. We offer comprehensive healthcare and retirement matching plans for eligible employees. • Paid Parental Leave Policy. Jungle Scout values the importance of family and offers a paid parental leave that provides the support and flexibility you need to embrace this special time in your life. We also offer a ramp-back period for a seamless transition for you and your family.