Director, Software Training & Documentation

October 10

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Juvare

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computer software • resiliency • emergency management • preparedness • risk assessment

201 - 500

Description

• Juvare is a SaaS software company focused on developing innovative enterprise resilience solutions. • Position: Director, Software Training & Documentation • Reports to: VP, Chief Client Officer • Location: Atlanta or Remote US • Overview: Seeking an experienced leader to oversee technical documentation and product training teams. • Responsibilities: • Oversee creation and maintenance of technical documentation, ensuring clarity and accuracy. • Lead development and delivery of product training programs. • Manage and mentor a team of technical writers and trainers. • Develop a roadmap to modernize documentation and training capabilities. • Measurements of Success include documentation quality, training effectiveness, revenue from training programs, and client satisfaction.

Requirements

• Bachelor’s Degree required; advanced degree preferred. • 8+ years of experience in technical writing, product training, or related fields, with at least 3 years in a leadership role. • Proven track record of managing and transforming technical documentation and training teams. • Strong strategic planning, project management, and organizational skills. • Excellent written and verbal communication skills. • Strong communication and stakeholder management skills. • Strong understanding of quality assurance standards and performance metrics. • Demonstrated ability to drive continuous improvement and process optimization. • Familiarity with modern documentation and training tools and technologies. • Experience with content management systems (CMS) and e-learning platforms. • Ability to work collaboratively in a matrixed organization and manage multiple priorities. • Passion for continuous improvement and delivering exceptional client experiences. • Preferred Certifications: • Certified Professional Technical Communicator (CPTC) • Certified Information Professional (CIP) • Project Management Professional (PMP) • Public Sector Experience: Prior experience in managing software projects for government/public sector clients, including federal government. • Security and Confidentiality: Strong understanding of security protocols and confidentiality requirements, especially in handling sensitive government data.