Customer Support Specialist

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Global Educational Services Provider

1001 - 5000

Description

• Customer Support Specialists are the frontline voice of our students and clients. • They provide a variety of services and support, including answering inbound calls, email, and chat-based communications, placing orders, and explaining and promoting our courses, products, and services. • Customer Support Specialists build relationships with our students and clients by providing the highest level of service. • They are trained on core product lines, systems, and websites with the flexibility to adapt to changes in products and services offered and expand their workload to support additional product lines.

Requirements

• High School Diploma or GED • 1+ year of service experience, preferably customer support in a call center environment or customer relations role • Internal IT and business systems • MS Office and Gmail • Excellent communication skills, written and verbal, to transmit information accurately and understandably • Strong focus on service excellence initiatives and positive student outcomes • Team player with adaptability to changes in workload, systems, and processes • Ability to learn core product lines • The ability to multi-task, prioritize, and remain detail-oriented • Self-motivated, positive, and friendly demeanor; ability to remain calm and professional in all situations • You must also satisfactorily pass the required training for your position in order to maintain continued employment.

Benefits

• Comprehensive Retirement Package automatically enrolled in The Company Contribution Plan (8-10% annual company contribution based on tenure) • Our Gift of Knowledge Program provides tuition assistance and substantial discounts for our employees and close family members • Competitive health benefits and new hire eligibility start on day 1 of employment • Generous Paid Time Off includes paid holidays, vacation, personal, and sick paid time-off, plus one (1) volunteer day and one (1) diversity and inclusion day to participate and give back to our local communities • And so much more!