Technical Account Manager - Product Support

March 18

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Katalon

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Katalon is an all-in-one test automation solution designed to streamline the development and execution of automated tests across various platforms including web, mobile, desktop, and APIs. With tools like Katalon Studio, Runtime Engine, and TestCloud, Katalon provides a comprehensive suite for teams of any size to implement automated testing faster and more efficiently. The platform emphasizes ease of use by offering low-code and no-code scripting options, AI-powered testing, and advanced analytics through a centralized command center. Katalon is particularly suitable for enterprises requiring scalable, secure, and robust test automation solutions.

Software Testing • App Testing • Automation Testing

201 - 500 employees

Founded 2013

☁️ SaaS

🤖 Artificial Intelligence

🏢 Enterprise

💰 $27M Series A on 2021-06

📋 Description

• Founded in 2016, Katalon is the leading provider of a modern, comprehensive quality management platform. • Katalon Platform enables quality assurance, DevOps, and software teams of any size to deliver world-class customer experiences faster, easier, and more efficiently. • Since its first launch, Katalon has experienced tremendous growth, serving more than 30,000 teams around the globe, including Fortune Global 500 companies. • Katalon is recognized as a top automation tool by prestigious review sites such as G2, Gartner, Capterra, and IT Central Station. • Our fast-growing SaaS testing platform is looking to add an experienced Technical Account Manager to our team to drive customer adoption, engagement, and success. • As a Technical Account Manager (TAM) at Katalon, you will serve as a trusted advisor for enterprise customers, ensuring they derive maximum value from our platform. • You will work closely with clients, providing guidance on best practices, troubleshooting complex technical issues, assisting with integrations, and driving product adoption. • This role requires a deep understanding of software testing, automation frameworks, and enterprise SaaS solutions. • The ideal candidate has experience in customer-facing technical roles and a passion for helping customers succeed.

🎯 Requirements

• 4-8 years of experience in software testing, automation frameworks, or SaaS technical account management. • 2+ years of experience in a customer-facing technical role, such as TAM, solutions engineer, or product support lead. • Strong knowledge of test automation tools and frameworks (e.g., Selenium, Appium, JUnit, TestNG). • Ability to create and manage automation testing projects using Java or JavaScript. • Familiarity with CI/CD pipelines and DevOps practices. • Strong understanding of APIs, integrations, and cloud-based platforms. • Excellent problem-solving skills with the ability to diagnose and resolve technical issues efficiently. • Experience working with enterprise customers in a SaaS or cloud environment. • Strong verbal and written communication skills, with the ability to explain complex concepts to both technical and non-technical audiences. • Ability to work independently while collaborating effectively with cross-functional teams. • Experience in startups or high-growth SaaS companies. • Familiarity with Agile methodologies and test-driven development (TDD). • Knowledge of performance testing, security testing, or AI-driven test automation. • Experience providing enterprise-level technical support or working in a customer success capacity.

🏖️ Benefits

• Attractive compensation package with achievable and compelling Quarterly Performance Bonus (modeled at 90% of gross monthly salary). • Self-Managed Paid Time Off (PTO) – We trust our employees to manage their time responsibly. • 100% company-paid Medical, Dental, & Vision insurance for employees and their dependents. • 401(k) retirement plan with company match. • A diverse, inclusive, and collaborative work environment where innovation and growth are encouraged.