Technical Account Manager - West

March 15

🏈 Alabama – Remote

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🌡 Arizona – Remote

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+35 more states

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⏰ Full Time

🟑 Mid-level

🟠 Senior

πŸ§‘β€πŸ”§ Technical Account Manager

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Logo of Mark43

Mark43

Mark43 is the trusted leader in public safety technology, providing a secure, all-in-one platform for agencies to save time, stay compliant, and ensure community safety. Through innovative AI-powered tools and a modern cloud-native infrastructure, Mark43 empowers public safety agencies to enhance their operational efficiency, conduct instant reporting, and share real-time data. Designed specifically for first responders, Mark43 supports law enforcement and other public safety agencies in their mission to serve and protect communities.

Public Safety Software

πŸ“‹ Description

β€’ Mark43’s mission is to empower communities and their governments with new technologies. β€’ Seeking an experienced Technical Account Manager to join our growing team. β€’ You will play a key role in managing government accounts and driving sales growth. β€’ Work on-site with government clients on the Mark43 CAD product. β€’ Develop and maintain strong relationships with government clients. β€’ Collaborate with cross-functional teams to ensure successful implementation of contracts. β€’ Stay up to date with industry trends, regulations, and policies related to procurement. β€’ Create a strategic road map for the account management function. β€’ Act as a customer advocate while working with Customer Success team. β€’ Share business, product, and technical expertise to improve client relationships. β€’ Coordinate with Engineering and Product leaders for potential upsells.

🎯 Requirements

β€’ Experience as a former officer or dispatcher is strongly preferred. β€’ Minimum of 5 years of experience in law enforcement, government sales, account management, or business development. β€’ Former experience as a software trainer within a government space is a plus. β€’ Experience working in the public safety realm. β€’ Proven track record of success in managing government accounts. β€’ Excellent communication and interpersonal skills. β€’ Prior experience assisting clients with the post-sales processes by providing technical support. β€’ The ability to communicate technical information to non-technical audiences. β€’ The capacity to understand customers' needs and offer prompt solutions. β€’ Strong written and verbal communication. β€’ Excellent problem-solving and critical-thinking skills. β€’ Initiative and motivated to solve problems.

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