Customer Service Email Support

18 hours ago

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KDCI Outsourcing

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Back Office Services • Accounting Services • Data Entry Services • E-commerce Product Data Entry Services • Contact Center Services

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Description

• KDCI Outsourcing is seeking a highly motivated and customer-focused phone and email support to join our team. • The successful candidate will be handling inquiries, complaints, and comments as well as providing and recommending solutions as necessary. • The ideal candidate must be someone who can build a genuine connection with our customers and proactively identify their concerns and needs to provide effective resolutions. • Assist customers by attending to their queries, concerns, and complaints through phone calls, emails, and/or chat. • Responsible for providing quick, accurate, and comprehensive responses to customers with their inquiries, questions, and concerns regarding their order status, product availability, and payment disputes. • Ensure that customer transactions are processed efficiently and in a timely manner. • Proactively provide information about the company’s products and services and upsell related products or services. • Other duties assigned by the immediate supervisor.

Requirements

• With at least 1-2 years of experience handling nonvoice accounts or blended accounts (email, chat, phone) • Has an excellent phone disposition, and excellent communication skills, both verbal and written • Enjoys customer interaction and takes the extra mile to engage customers • Experience in e-Commerce, Online Retail, and/or Catalog Retailer service experience is an advantage but not required