Customer Experience Manager

6 hours ago

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Kiavi

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Residential 1-4 Mortgage Financing and Hard Money Lending

201 - 500

💰 $158M Debt Financing on 2023-01

Description

•Kiavi is one of the nation’s largest private lenders to residential real estate investors. •Seeking an experienced relationship manager who thrives in serving customers. •You will be responsible for delivering a best-in-class customer experience while ensuring Kiavi is the selected partner for customers' projects. •Proactively build your borrower “book of business” comprised of passionate real estate investors. •Engage and support your clients’ needs, including weekend and evening coverage as needed. •Attend local and regional industry events including REA meetings and conferences.

Requirements

•3 years of sales experience required •CRM or Salesforce experience •College degree in Business, Marketing, Finance, or relevant experience •Passion for Real Estate investing •Excellent listening, negotiation, and presentation skills •Set high standards for yourself matched with exceptional interpersonal skills •Ability to adapt in a dynamic and growing organization •High empathy and desire to help others •Experience in formulating and presenting solutions based on customer needs •Proven ability to manage multiple projects at a time while demonstrating strong attention to detail •Bilingual in English/Spanish (preferred)

Benefits

•Medical, Dental, and Vision Insurance: Kiavi offers free employee-only coverage for medical, dental, and vision plans. Dependents receive a heavily discounted premium, competitively placed in the 90th percentile for cost. •Health Savings Account (HSA): For those enrolled in a High Deductible Health Plan (HDHP), Kiavi provides an annual employer contribution to HSAs: $500 for individual coverage and $1,000 for dependents. •Disability and Life Insurance: Immediate access to short-term and long-term disability insurance, as well as group life and AD&D insurance, with coverage at 1x annual salary. •Remote Work Policy: Kiavi supports working remotely and offers a setup reimbursement of up to $500. •Flexible Time Off: Employees are empowered to manage their own time off, with no strict limits. •Paid Leaves: Up to 8 weeks of paid leave for medical or caregiver purposes, and 12 weeks of paid maternity/paternity leave. •401(k) & Company Match: A 401(k) plan managed by Fidelity, with Kiavi matching 100% of contributions up to 3% of compensation or $4,000. •Product Ownership: All employees think like an owner because all employees play a critical role in making our business great.