Support Engineer
Yesterday
Description
• Kinsta is one of the top-managed WordPress hosting companies, with a growing club of 120,000+ businesses including startups, universities and Fortune 500 firms. • We're motivated by excellent quality, and proud to have received a 97% satisfaction rating from our customers. • That's because, to us, each day is a chance to grow. • As a team, we continuously inspire each other to learn new and better ways to make an impact. • We own our jobs proudly - our leaders don't hold our hands, but they're in our corner whenever we ask for help - and our environment is flexible and remote-first. • As our new Support Engineer, you'll use your technical knowledge, curiosity, and eloquence to provide world-class technical support to our customers through our live chat system. • Reporting to the Support Manager, you will join the beating heart of Kinsta - a team embodying our DNA and desire to provide industry-leading support. • This role's shift needs are 2 PM—10 PM UTC (our team uses UTC for scheduling).
Requirements
• You are completely fluent in English with excellent written communication skills. • Great customer service skills with online customer service experience. • Bonus Points If You: • Have experience with the following technologies: Linux, NGINX, MySQL/MariaDB, PHP, DNS, CDN, and caching (object and page). • Have an understanding of WordPress: database structure, file/directory structure, wp-config.php directives, and other common WordPress topics. Experience with WP-CLI is preferable. • Are comfortable navigating within a command line environment, including file management, reading and interpreting server logs, and attention to detail with command line syntax. • Have familiarity with Cloudflare, Buildpacks, Dockerfiles, third-party Git repository services (such as GitHub, GitLab, and Bitbucket), npm, or Composer is beneficial.
Benefits
• Annual remote expense budget. • Flexible PTO. • Paid parental leave. • Annual professional development budget: available after one year with Kinsta. • Sabbatical: available after three years with Kinsta (and every three years thereafter). • Location-specific healthcare benefits (includes vision and dental) for employees hired in the USA, UK, and Hungary. • Pension plan for employees hired in the UK, and 401k contributions for employees hired in the USA
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