Solutions Engineer
3 days ago
Description
• Support field sales in helping customers understand the value of the Kong API Management platform. • Understand and help establish customer requirements and grow trusted client relationships throughout the entire sales lifecycle, from initial product reviews to production. • Support PoCs throughout the entire evaluation process. • Ensure 100% customer satisfaction across assigned set of accounts. • Prioritize customer needs and coordinate with support, product, and engineering teams to help support customer needs. • Create technical documentation for DevOps, implementations, and services engagements. • And any additional tasks required by manager.
Requirements
• 5+ years software engineer and/or sales engineer management experience at SaaS, Open Source or Enterprise Software company. • Solid understanding of cloud computing trends and open source business models. • You are a strong listener and communicator. • You can confidently lead a discussion with a group of Product Managers, Engineers, and Executives. • Enthusiasm for working in a high profile, fast-paced startup culture.
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