Field Service Manager

3 days ago

❄️ Minnesota – Remote

Although this job is listed in Minnesota, this company may be open to hiring remote in other states.

💵 $92.3k - $153.8k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

👔 Manager

🦅 H1B Visa Sponsor

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LGC

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LGC is a global leader in life science tools, partnering with customers to provide innovative solutions for some of the world's most complex challenges. The company specializes in diagnostics and genomics, offering products and services that improve the safety of food, medicines, and the environment. LGC's expertise extends to nucleic acid therapeutics, biosearch technologies, and reference standards, supporting accurate diagnostics and safety compliance. Their commitment to science and public health is evident in their response to global pandemics and contribution to conservation efforts using genotyping technologies. By collaborating with end-user labs, biopharma, and academic institutions, LGC continues to advance precision medicine and enhance global health standards through research, proficiency testing, and the development of new technologies.

Measurement science • Genomics • Life science tools • Analytical standards • Supply chain assurance

1001 - 5000 employees

Founded 1842

🧬 Biotechnology

💊 Pharmaceuticals

🔬 Science

📋 Description

• The Field Service Manager will create, scale, and oversee the execution of field service support, employee, and customer care for LGC instrumentation in the NALA region. • This position will directly supervise all remote and headquarter based Field Service Engineers within the Americas region. • Collaborate with the Global Field Service Director / Sr. Director when NALA resources may be needed in the EMEA and APAC regions. • Responsible for providing quality and efficient customer service to clients through daily management of hiring, motivating, coaching, training, and problem solving. • Manage service programs and delivery to ensure service expectations and client satisfaction objectives are satisfied.

🎯 Requirements

• Minimum 2 year AA degree or equivalent experience • 2+ years of in Field Service Leadership role with direct reports • Knowledge of Microsoft Office Suite / CRM / Field Service CRM

🏖️ Benefits

• Competitive compensation with strong bonus program • Comprehensive medical, dental, and vision benefits for employees and dependents • FSA/HSA Pre-tax savings plans for health care, childcare, and elder care • Deductible Buffer Insurance and Critical Illness Insurance • 401(k) retirement plan with matching employer contribution • Company-paid short- and long- term disability, life insurance, and employee assistance program • Flexible work options • Pet Insurance for our furry friends • Enhanced Parental leave of 8 additional weeks • PTO that begins immediately • Town Hall monthly meeting onsite/virtual • Cheer program where employees are recognized for outstanding work • Company wide social events, frequent catered lunches and much more!