Strategic Success Manager

5 days ago

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LightForce

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LightForce is a company specializing in personalized orthodontic solutions through its advanced 3D printing technology. The company provides custom 3D-printed braces that enhance treatment efficiency by minimizing office visits and reducing overall treatment time. LightForce's integrated system features ceramic braces, digital treatment planning, and patient-specific bonding trays, all designed to empower orthodontic practices. Their innovative platform allows for fully customized orthodontic care, making them a leader in personalized dental solutions.

51 - 200 employees

🔧 Hardware

⚕️ Healthcare Insurance

☁️ SaaS

📋 Description

• LightForce Orthodontics is seeking a Strategic Success Manager to join our rapidly expanding Strategic Accounts organization. • As a Strategic Success Manager, you will act as the customer's trusted advisor providing a voice, support, guidance, and knowledge resources that will facilitate the achievement of their business objectives using the organization's products and services throughout all phases of the customer lifecycle. • This is a new role and is critical to the success of our customers. • Implement strategies and processes that deliver consistent customer satisfaction and retention. • Understand customer goals and objectives and showcases LF value to all customers. • Ensure customers are aware of product updates and new offerings. • Utilize extensive product knowledge, problem-solving skills and training to enhance customer engagements and achieve successful outcomes. • Coordinate with internal teams to access additional resources and facilitate the solutions and tools needed by customers. • Deliver customer feedback as a voice of the customer to internal teams identifying customer needs, ideas, and challenges. • Advocate for solutions, product enhancements, and other actions to meet the needs of customers. • Develop and execute strategic account management plans for key customers, fostering long-term relationships and ensuring alignment with their business objectives.

🎯 Requirements

• Bachelor’s Degree or higher required, preferably in business, marketing, or communications. • 5+ years of experience in a sales or customer success role • Availability to travel within the US up to 25% of the time • Experience in the orthodontics industry, dental, medical devices, or B2B • Customer-centric mindset • Strong communication skills - Ability to clearly explain solutions, actively listen, and build relationships • Problem solving skills and proactively address customer concerns • Proven business acumen • Consulting skills • Ability to work both independently and within a team environment • Technical proficiency in Salesforce • Collaboration skills - Work cross functionally with sales, product, support, and marketing

🏖️ Benefits

• PTO/Paid Holidays • Medical, Dental, and Vision plans • Voluntary life insurance • 401k Retirement plan • Fringe benefits • Paid parental leave • Workplace perks such as food/coffee. • Allowances for those in commercial sales positions