Client Success Manager

March 30

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CORA Group

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CORA Group is a company specializing in acquiring, strengthening, and growing vertical market software companies. With extensive experience on both sides of the acquisition process, CORA Group focuses on nurturing its portfolio companies to accelerate their growth and build sustainable long-term value. The company boasts over 25 transactions, an expansive employee base, and operations in more than 150 countries across 10+ markets. CORA Group integrates new companies into its ecosystem through a detailed understanding of operational nuances and an emphasis on maintaining the unique identity of its acquisitions. Their strategy underscores long-term stability, aiming to ensure continued innovation and legacy preservation for each company within their portfolio.

501 - 1000 employees

☁️ SaaS

🏢 Enterprise

🤝 B2B

📋 Description

• The Client Success team is looking to find an experienced service representative to help build and deliver a world class experience to our Clients. • The Client Success Manager will need to be keenly aware of client needs and responsible for following through with upsell opportunities. • Offer support for high touch accounts servicing legal, medical, and other industries and organizations. • Manage tasks tied to the pre-, post-, and sustaining implementation of our InReach platform. • A Client-focused mentality to ensure the success of our Client’s continuing education programs. • Maintain positive and meaningful relationships with our Clients by demonstrating integrity and building trust. • Identify and provide ideas for improvements related to increased efficiencies and improved process. • Document and track all Client interactions in an organized way. • Provide pro-active service with the goal of delivering solutions and root cause analysis prior to Clients identifying upsell opportunities. • Manage Special Projects as necessary. • Maintain extemporary quality standards. • Identify and communicate any threats, obligations, and opportunities to the Manager and the Team. • Work collaboratively with product management and engineering teams to enhance and fix bugs in the InReach platform. • Drive revenue growth through organic growth and Back to Base sales.

🎯 Requirements

• High school or equivalent • Client Success Management experience: 3-5 years or more • Data entry: 1 year (preferred) • Sales experience: 1 year (preferred) • Experience mentoring client service representatives/ peers • Personal and professional time management experience including break and lunch schedule administration • Experience working in a priority setting, being able to effectively prioritize tasks and handle multiple tasks simultaneously • Excellent organizing abilities, effective and clear written and verbal communication along with highly developed listening skills to clients and colleagues • Strong client focus orientation and critical thinking skills to resolve complex client concerns/issues on their own, solution-oriented mindset • Proven ability to maintain patience, composure, and have compassion to de-escalate difficult situations to resolve conflicts by both email and over the phone • Demonstrated interpersonal savvy, relates well to all kinds of people, able to work effectively with client admins and all teams in the company • Understanding of the importance of informing clients and colleagues of time sensitive information • Demonstrated ability to apply critical thinking skills to identify and provide ideas for improvements that are related to increased efficiencies, improved process, and the overall success of the Team • Desire to learn and grow, and collaborate with other members of the Team • Exemplary attendance record • Must demonstrate strong integrity and trust • Possesses a drive for exceeding revenue targets and goals • Intermediate to advanced Microsoft Office skills • Familiarity with HTML and CSS preferred, but not required

🏖️ Benefits

• $25.00 per hour pay rate • Remote/work from home setup • Health benefits • 401K / Stock opportunities