Tier 3 Tech Support Engineer

November 27

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Description

• Serve as the highest level of escalation for customer support. • Tackle complex technical issues requiring deep product knowledge and troubleshooting skills. • Support entry tier teams and provide direct technical assistance to clients. • Identify solutions and work with development teams to resolve systemic issues. • Enhance product documentation and support processes.

Requirements

• 3-5 years of experience in technical support, with at least 1-2 years at a Tier 3 or equivalent level. • Proficiency with troubleshooting and diagnostic tools, system log analysis, and network configurations. • In-depth knowledge of MySQL. • Strong problem-solving skills with a keen eye for detail and a methodical approach. • Excellent communication skills, capable of explaining technical issues to both technical and non-technical audiences. • Ability to work independently and manage multiple priorities. • Bachelor's degree in Computer Science, Engineering, Information Technology, or equivalent work experience preferred.

Benefits

• Equity options • Bonus programs • Health insurance • Vision insurance • Dental insurance • Disability insurance • Life insurance • 401k • Paid time off