Salesforce Admin - Copado Technical Support Specialist

October 27

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LNB Solutions Inc.

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Description

• We are seeking an experienced Salesforce Admin & Copado Technical Support Specialist to join our dynamic team. • This role is critical in providing advanced technical support to our customers, managing support tickets, and working closely with both non-technical and technical teams. • The ideal candidate will have a strong background in Salesforce administration, experience with Copado deployment processes, and a working knowledge of QA to ensure high-quality resolution of tickets before they are passed on to customers. • Triage and manage support tickets, ensuring timely and accurate resolutions. • Provide advanced Salesforce administration, including no-code support for customers. • Utilize Copado to manage deployment processes and assist with troubleshooting deployment issues. • Collaborate with developers for code-related support issues. • Perform quality assurance (QA) testing on tickets before passing completed work to customers. • Work directly with customers to resolve admin-level issues and guide them through solutions. • Ensure all customer issues are thoroughly documented and tracked in the support system.

Requirements

• Advanced Salesforce Admin Certification (preferred). • 3+ years of experience in Salesforce administration. • Hands-on experience with Copado for deployment and version control. • Strong problem-solving skills and the ability to work collaboratively across teams. • Experience with QA processes to ensure accurate testing and verification of support tickets. • Excellent communication skills and customer service orientation. • Ability to manage multiple tasks and prioritize based on urgency and impact.

Benefits

• Competitive salary and benefits package. • Remote work flexibility. • Opportunities for growth and continuous learning within the Salesforce ecosystem.