Customer Success Manager - German speaking

4 days ago

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Localyze

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Relocation Management • Global Mobility • HR Software • SaaS • International Recruiting

51 - 200

💰 $35M Series B on 2022-09

Description

• You have a customer-first approach and relationship-building is your superpower? Then join our dynamic team at Localyze as a Customer Success Manager! • You’ll be responsible for building strong relationships with our clients and driving engagement and retention by guiding them through every aspect of our platform. • You’ll work closely with Global Mobility and People Operations teams supporting them in optimizing their global mobility services and processes.

Requirements

• 4+ years in Customer Success or related fields, ideally in HR tech or SAAS • You have excellent verbal and written communication skills in German and English (other languages are a plus) • You can effectively build rapport, with new and existing customers • You are proactive & passionate about supporting your client portfolio, always with a customer-first approach • You have empathy for the complexities and stressors in global mobility processes • You are a self-starter, highly structured, and organized individual. You have an eye for detail and hold yourself accountable • You have a solution-oriented mindset, can solve problems independently, and know how to escalate issues and bring in other teams to drive results and solutions

Benefits

• No Office, No Borders: Embrace the freedom to work from anywhere within our entities in Germany, Portugal, Spain, or the UK. Plus, make the most of Workations! • Craft Your Workspace: Create your ideal workspace with our annual LocaBoost allowance, you can kit out your home office or put it towards a local coworking space – the choice is yours. • Equity for All: We believe in shared success. Join us, and not only become part of the Localyze team, but also an integral stakeholder in our growth with an attractive equity plan. • Grow With Purpose: Fuel your growth mindset with an annual learning & development budget. We’re invested in your career journey. • Wellness Boost: Balancing work and life is an art, and we’re here to support you. Enjoy a monthly wellness stipend via Juno, plus access to Nilo Health for 1:1 coaching sessions, unlimited courses, digital resources, and roundtable discussions. • Out of the ‘Virtual’ Office: Enjoy 28 days of paid time off, plus local public holidays, and here’s a little extra – an additional celebratory day off just for you! • Family First: Welcoming a new family member? Take the time you need with parental leave to bond and cherish those precious moments. • Globetrotter Gatherings: Keep the team spirit high with not one but two team meetups per year. And wait for it – an annual international company-wide retreat. Picture this: Portugal in 2022, Italy in 2023 – and who knows where next?