Manager, Customer Success, DACH
November 13
Description
• Manage a team of CSMs for Mid Market customers • Develop excellent working relationships internally • Advocate for the best customer experience • Drive metrics and accountability within your team • Hire, coach and develop a high performing CSM team
Requirements
• Strong background in Customer Success • Proven experience in building and managing a high performing team • Excellent people leader skills • Passionate about providing exceptional customer experience • Strong team player, self-starter in fast-paced environment • Outstanding organisational and project management skills • Experience with CS and CRM tools • Software experience is a must • Fluency in German and English
Benefits
• Work-life balance • Remote setup support • Diverse and inclusive team culture • Opportunity to make an impact
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