Procurement Consultant - Customer Success Manager

November 10

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akirolabs

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Procurement Transformation • Category Management • Supplier Management • Management Consulting • Procurement Development

11 - 50

💰 Venture Round on 2022-12

Description

• We are looking for disruptive thinkers with hands-on mentality and the desire to build and break things • You'll play a critical role in ensuring that our customers are successful and getting value out of the akirolabs platform. • You'll manage a portfolio of customers as they embark on their akirolabs journey and ramping up spend and developing procurement strategies. • In this role, you’ll be responsible for increasing user adoption, measuring success and addressing roadblocks if they come up. • Your ability to bring strategic procurement excellence, avid curiosity and creative problem solving skills will be critical. • As part of our customer-facing team, you will be expected to roll up your sleeves and collaborate with & support your peers in creating an organizational culture we are proud of.

Requirements

• Bachelor's degree in business or STEM, advanced degree preferred (MS, MBA) • Experience of 2+ years in a procurement excellence role, as a procurement consultant or in a corporate procurement role AND/OR • Experience of 2+ years in Customer Success in a SaaS company • Very organized and rigorous, you are anxious to keep the commitments that you have agreed with the customers and to inform them regularly of the progress of their requests when it is necessary. • Ability to drive continuous improvement of Client Services across the company by helping to create a culture focused on customer success (Marketing, Product, Sales, Finance, Executive) • Soft Skills: Fluent in English (must-have) and German (nice-to-have) • People Person and Relationship Builder • Master Communicator • Problem-Solver • Person of High Integrity • Exceptional attention to details, accuracy and precision • Calm manner, even and specifically under pressure • Ability to cope with rapidly change demands and priorities

Benefits

• Competitive Compensation: We offer a competitive compensation to reward your contribution. • Professional Growth: Joining us at an early stage means you'll have ample opportunities for career growth and advancement as the company expands. • Work closely with experienced (a former CEO & Senior Partner at Roland Berger & KPMG) and successful entrepreneurs that support your development through mentoring. • Innovative Culture: Be part of a dynamic and innovative team dedicated to revolutionizing procurement processes. • Training and Development: Access to ongoing training and development resources to enhance your skills and stay ahead in the industry. • Impactful Work: Contribute to the success of our clients by helping them improve their procurement operations leading to value creation and more sustainable supply chains.