Customer Success Manager

June 15

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Lumata Health

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Human-led intelligent eye care management to support ophthalmology and optometry practices.

11 - 50

Description

• The Customer Success Manager is responsible for building and maintaining strong relationships with Lumata Health’s existing accounts. • This role involves handling partner inquiries, finding solutions to customer issues, monitoring practice performance and trends and responding accordingly, preparing monthly reports and business reviews, and identifying opportunities to expand to new providers and practices across your account set.

Requirements

• Bachelor’s degree in Business or a relevant field • Minimum of 2-3 years of experience in account management, including responsibility for executive level engagement across a range of accounts; experience handling Enterprise-level relationships a plus • Proven track record of successfully retaining and developing customer relationships, ideally in health care with preference toward specialty clinics and ophthalmology in particular • Very comfortable working cross-functionally and able to pivot between groups as diverse as Care Teams, IT, and Sales • Proactive mindset, oriented around assessing trends impacting your set of accounts and developing plans to enhance results • Strong communication, presentation and persuasive abilities • Analytical mindset with an ability to evaluate data, trends, and performance metrics and draw useful insights • Customer-focused approach with a commitment to delivering an exceptional partner experience • Comfortable in a fast-paced, changing environment characteristic of a healthcare startup • Proficiency in using SalesForce, GoogleSuite, and other project management tools and technology in support of your accounts • Ability and willingness to travel (approximately 25%) in support of launches, expansions, business meetings, and events

Benefits

• 401(k) • Dental insurance • Flexible schedule • Flexible spending account • Health insurance • Life insurance • Paid time off • Parental leave • Professional development assistance • Referral program • Vision insurance • Employee Wellness Program