Customer Success Manager - K-12

August 28

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Varsity Tutors, a Nerdy Company

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Seamlessly connecting experts and learners in any subject, anywhere, anytime

Test Prep • Academic Tutoring • Online Learning • Cloud-Based Analytics • Internet

501 - 1000

💰 $50M Series C on 2018-02

Description

• Are you ready to join an innovative and dynamic team that is revolutionizing the education industry? • Varsity Tutors for Schools is actively seeking a passionate and highly motivated Customer Success Manager to drive our mission of empowering students and transforming the learning experience. • You will take ownership of the entire client lifecycle, from initial onboarding to successful renewals. • You will serve as a trusted advisor, collaborating closely with district leaders and educators to understand their unique needs and challenges. • Your contributions will directly influence the evolution of our solutions, ensuring that we continue to deliver cutting-edge technology and exceptional support to our partner districts.

Requirements

• Ability to travel to customer locations as needed to ensure customer satisfaction (up to 35% including overnight travel). • Bachelor's degree in business, education, or a related field. • At least 3 years of experience in a customer success role, preferably in the education industry. • Strong communication and interpersonal skills, with the ability to establish and maintain relationships with key stakeholders. • Proficiency in CRM Software: Customer Relationship Management (CRM) software is crucial for managing customer interactions and tracking customer success metrics. Experience with CRM tools, such as Salesforce or Zendesk is highly beneficial. • Proven track record of managing the full client life cycle, from onboarding to renewal. • Accountability and personal organization are essential. • Ability to work independently and as part of a team, with a strong focus on collaboration. • Excellent problem-solving skills, with the ability to proactively identify and resolve issues. • Strong project management skills, with the ability to manage multiple projects simultaneously. • Passion for education and a strong commitment to helping students achieve their full potential. • Understand and appreciate that Nerdy is an apolitical company and that we can have the largest impact if we are united in our focus on helping people learn and not divided or distracted by advancing unrelated causes.

Benefits

• Competitive salary, variable compensation, and equity (restricted stock units) in the company. • Healthcare plans (medical, dental, vision, life). • 401(k) company-matching plan. • Maternity, paternal, and adoption leaves. • Remote position. • Flexible PTO. • Free Learning Membership for you and your household (1-1 tutoring hours, unlimited use of on-demand services, and access to our online classes). • Unique opportunity to help transform how the world learns! • Fun, collaborative, and team-oriented work environment with plenty of training and a feedback-rich culture.