Senior Director of Engagement

Yesterday

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Lone Wolf Technologies

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Real estate, re-imagined.

Back Office Management and Accounting • Websites • Front Office Management/Extranet • Mobile Products • Revenue Generation Services

201 - 500

Description

• The Senior Director of Engagement plays a pivotal leadership role in shaping customer engagement strategies. • Tasked with guiding customer needs initiatives and enhancing customer satisfaction. • Demands expertise in customer experience, product adoption, and retention strategies. • Drives programs to foster loyalty and advocacy through effective engagement efforts.

Requirements

• Bachelor’s degree in business, marketing, or a related discipline; a Master’s degree is preferred. • Extensive leadership experience in customer engagement or customer success roles within the technology industry. • In-depth knowledge of customer engagement strategies, journey mapping, and customer success initiatives. • Proven track record of crafting and executing customer engagement strategies that enhance satisfaction, foster loyalty, and boost retention. • Exceptional leadership and team-building skills, with a demonstrated ability to inspire, mentor, and develop high-performing teams. • Outstanding communication and interpersonal abilities, adept at building relationships and influencing stakeholders across all organizational levels. • Analytical and data-driven, capable of interpreting customer data, spotting trends, and making informed decisions. • Strong customer-first mentality, focused on delivering exceptional customer experiences. • Strategic thinker with excellent problem-solving skills, able to create innovative solutions for complex challenges. • Proficient in project management and organizational skills, with the ability to handle multiple tasks and meet tight deadlines. • Hands-on experience with customer relationship management (CRM) systems and customer engagement platforms.