Head of Customer Success

2 days ago

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Lyric

WebsiteLinkedInAll Job Openings

Hospitality • Data Science • Property Management • Travel • Software

51 - 200 employees

👥 B2C

📱 Media

🌍 Social Impact

Description

• Lead and develop a team of 10+ Technical Account Managers and Solutions Consultants who specialize in supply chain optimization, with planned team growth in 2025 and beyond • Drive customer success strategy across the entire customer lifecycle - from pre-sales through implementation, ongoing support, and account expansion • Partner with sales, product, and engineering teams to ensure seamless delivery and optimization of solutions • Take a consultative approach to understand complex supply chain challenges, develop strategic solutions, and identify opportunities for customer growth  • Identify opportunities to increase product utilization and value adoption enabling customers to maximize their investment in Lyric’s solution • Build and iterate on success metrics, best practices, and processes that align with our customer journey and business objectives

Requirements

• 12-15+ years of experience with deep supply chain expertise, ideally with an emphasis on supply chain analytics and optimization • Strong background in supply chain consulting and/or in-house supply chain analytics leadership • Experience in a consultative customer facing role is preferred (account management, customer success management, management consulting, etc.) • Experience building processes and driving organizational change in high-growth environments • Analytical mindset and ability to interpret customer data to drive insights and action • Passion for technology, innovation, and delivering exceptional customer experiences

Benefits

• Offers Equity • Offers Bonus