Support Engineer
2 days ago
Description
• Passionate about technology and Software as a Service. • Leverage writing and customer service skills. • Join a Fintech start-up experiencing growth and scaling quickly. • Assist customer success team in analyzing client requirements. • Act as the first point of contact for post-launch clients. • Support clients by analyzing technical issues and bug reports. • Contribute to documentation and recommendations for process improvements and new product features.
Requirements
• Educational background in computer science, math, physics or engineering. • Basic coding and debugging skills, such as Python, JavaScript, etc. • Excellent documentation and writing skills. • Enthusiasm and great communication skills. • Excellent customer service skills. • Ability to learn and retain technical knowledge quickly. • Experience in the wealth management industry is an asset. • Bilingual (English/French) is an asset. • Experience with Jira, Github, and Agile methodology is an asset.
Benefits
• Gold-plated benefits • High-end Mac or PC laptop • $1000 budget to outfit your home office • Join a fast-growing fintech start-up and participate in its long-term success
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