Technical Support Engineer

2 days ago

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Sophos

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IT Security • Next-Gen UTM (Unified Threat Management) • Mobile Device Management • Endpoint Security • Antivirus

1001 - 5000

💰 Post-IPO Equity on 2021-08

Description

• Sophos is a global leader in advanced security solutions for cyberattacks. • Deliver technical support to partners and customers on Next Gen Firewall/UTM Protection. • Use Phone, Email, Live Chat to provide a world-class support experience. • Adhere to support best practices and Service Level Objectives in support agreements. • Work with other parts of the Sophos organization on a daily basis.

Requirements

• A bachelor’s degree or technical diploma in Computer Science, Electronic Engineering, Computer Engineering, or related field • 3+ years’ experience in the IT field, including experience as a Systems/Network Administrator, or a technical support role supporting Systems/Network administrators • Demonstrable knowledge of fundamentals of switching and routing including CIDR, ARP resolution, and packet tracing • Knowledge of how IPTables and the Linux network stack works • Able to read and understand Linux events in system and kernel logs • Understanding of network protocols (HTTP(s), DNS, IPv4 Subnetting, how ephemeral ports are assigned, DHCP) • Knowledge of Virtualization, Linux and Windows systems • The ability to work with complex problems where analysis of situations or data requires a review • Excellent verbal and written communication skills, inspiring confidence while leading customers through the steps to resolve issues via phone, and email

Benefits

• Global employee sustainability initiatives to reduce our environmental footprint • Annual charity and fundraising initiatives and volunteer days for employees to support local communities • Employee-led diversity and inclusion networks that build community and provide education and advocacy • Global wellbeing days for employees to relax and recharge • Global fitness and trivia competitions to keep our bodies and minds sharp • Monthly wellbeing webinars and training to support employee health and wellbeing