Account Manager

March 26

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MANTL

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MANTL is a technology company that specializes in providing account origination solutions for banks and credit unions. The company offers consumer and business deposit origination products that aim to accelerate deposit growth and transform branch operations. MANTL's omnichannel approach bridges the gap between online and in-branch services, allowing financial institutions to enhance customer and member experiences and optimize operations. By integrating these solutions with existing technology stacks, MANTL helps banks and credit unions streamline their processes, expand their market presence, and achieve significant deposit growth.

Financial Technology • Banking • Credit Unions • Core Banking Technology • UI/UX

51 - 200 employees

💸 Finance

💳 Fintech

🤝 B2B

💰 $40M Series B on 2021-04

📋 Description

• As an Account Manager You Will: • Contribute to the mission of MANTL by driving value for our customers through strategic partnerships. The AM will set the account strategy and drive renewal and expansion for a set of named accounts. • Success in this role includes building meaningful relationships with a customer’s executives, providing valuable expertise in topics of deposit origination and digital banking strategies, setting a clear vision and plan for mutual success with each customer, and achieving growth targets that are created specifically for each book of business. • You develop account strategy and map out a plan to achieve quota; conduct whitespace analysis, prioritize outreach, and provide forecasts for opportunities identified • You understand MANTL’s products and effectively communicate all offerings to the client; cross-sell products by identifying additional needs within an existing client offering; lead commercial conversations ensuring end to end success of the contracting process • You develop a proactive client outreach cadence and conduct semi-annual reviews with all clients; ensure you are the point of contact for business opportunities, issues, and questions • You drive customer satisfaction and referenceability; thorough ticket review and resolution • You access, analyze, present customer reports to draw conclusions and provide recommendations; develop strategies to address issues posing risk to the renewal • You serve as an expert on the customer and work with all other MANTL teams to optimize the customer experience across your book of business; identify and prioritize enhancements that improve client satisfaction and retention • You ticket manage; review and assess severity and priority, engage engineering when needed • You manage all client communication, conflict resolution, and compliance on client deliverables • You lead implementation of new platform, coordinating with the client and internal stakeholders • You support launch of new clients in collaboration with the implementation teams • You provide ongoing training support to ensure adoption of our product(s); identify FAQ for helpdesk articles and/or videos to ensure scalability

🎯 Requirements

• 6+ years of Account Management experience with demonstrated ability to forecast and run and end to end renewal deal cycle • Advanced written and oral communication and presentation skills is key, as is the ability to adapt approaches to meet business needs and flexibly respond to emerging/evolving client needs • Demonstrated ability to analyze and utilize data; development of business review decks and utilizing data to uncover pain points or spotlight an area of opportunity • Demonstrated ability to collaborate across functions (ex: product, sales, reporting, legal, finance) and work well in a team environment • A positive attitude and team player who can elevate AM colleagues • High level of initiative and ability to work autonomously • Handle stressful situations and deadline pressures well • Excellent problem solving capabilities and organizational skills • Comfortable working in an evolving, fast-paced startup-like environment • Background in banking or Fintech is a plus

🏖️ Benefits

• Competitive salary with a total OTE of $170,000 • 401k Match • Unlimited PTO • Creative and fun team-building events (improv, chocolate and wine tasting, happy hours) • Mental health and wellness programs • 100% Remote • And more!