Account Manager - Digital Agency

April 3

Apply Now

Receive Emails with Similar Jobs

Urban Insight

WebsiteLinkedInAll Job Openings

Urban Insight is a top-rated web development agency that specializes in providing strong project leadership and data-driven strategies to create innovative websites. Their technical expertise focuses on developing websites for organizations that aim to make a difference in various sectors such as cultural arts, education, and legal aid services. Urban Insight partners with associations, membership organizations, cultural arts entities, legal aid services, urban planning projects, and higher education institutions to enhance their website presence. They emphasize data-driven design to transform user experiences and have extensive experience in web development and website redesign.

Technology Consulting • Website Development • Drupal • Content Management Systems • Web Desig

11 - 50 employees

Founded 2015

🌐 Web 3

☁️ SaaS

📋 Description

• Urban Insight is a leading digital agency creating innovative websites and web applications for organizations that make a difference. • The Account Manager is passionate about helping clients maximize their investments. • The role involves driving and evolving Client Success strategies. • Serve as a trusted advisor to executives & key stakeholders at all clients. • Build relationships and drive engagement with Urban Insight’s customers. • Ensure a feedback loop with clients for improvement and new opportunities. • Identify new opportunities with current customers through account mapping. • Write contracts and Statements of Works for new business opportunities. • Create methods to reduce churn and achieve target retention rates. • Advocate for customers internally by providing continuous feedback to teams.

🎯 Requirements

• 5+ years experience in a post-sales Onboarding, Customer Success, or Account Management position • 5+ years experience in development and negotiating proposals and contracts • 2+ years in a management or mentorship role • Proven ability to manage a sales forecast • 2+ years in a position where contract renewals and contract renewal percentage were a focus point • 2+ years of experience supporting a technical product • Strong customer-facing and presentation skills • Excellent written and verbal communication skills with the ability to simplify complexity and express empathy • A positive attitude and passion for providing outstanding customer service • Detail-oriented and extremely organized • Strong analytical and problem-solving skills • Exceptional time management skills, with an ability to thrive in a fast-paced environment • Self-motivated with a proven ability to work collaboratively and independently within a team setting • A genuine passion and curiosity for software and technology • Strong work ethic, integrity, and desire to succeed • Adaptable to new initiatives

🏖️ Benefits

• Total annual compensation: $85-110K + commissions (On-track earnings of approx $125K) • Medical, Dental & Vision insurance (Employer selected plan, paid at 95%) • 15 days of PTO • Holiday time off (10 days per year) • Company-sponsored 401(k) plan with employer match • Short Term Disability (100% employer-paid for EE's outside of CA) • An annual customized training plan and time to study • Performance and compensation reviews annually