Director of Account Management

October 31

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MasteryPrep

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Education • Test Prep • Professional Development • Classroom Teaching • Online Test Prep

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Description

•Drive Customer Success to Empower Student Achievement •MasteryPrep is seeking an experienced and enthusiastic Director of Account Management. •Lead retention and expansion of customer base. •Develop and implement strategies for customer engagement and satisfaction. •Foster a culture of continuous improvement. •Collaborate cross-functionally to enhance customer satisfaction. •Promote a positive, diverse, and inclusive corporate culture. •Help level the playing field in education by effective test preparation. •Join a company that has served over one million students since 2012.

Requirements

•7+ years of Customer Success/Account Management Leadership experience in a fast-paced startup or SaaS company •Experience in Education or EdTech is preferred •Proven success in exceeding expansion and retention targets •Strong leadership capability in building and managing high-performing teams •Experience with negotiating diverse customer accounts, from SMB to enterprise •Ability to develop strategic plans and optimize processes for long-term scalability •Empathy for customers combined with a passion for revenue growth •Excellent collaboration skills with cross-functional teams •Highly organized with strong written and verbal communication abilities •Detail-oriented, adaptable, and able to prioritize in a dynamic environment •Willingness to travel strategically for high-stakes meetings as needed •A working location within the Eastern or Central Time Zone •A valid U.S. driver's license

Benefits

•$150,000 base salary •Additional variable compensation based on performance •Employee benefits eligibility (health, disability, AD&D, life insurance) •Optional dental and vision coverage •Matching 401k •Paid time off •Generous paid holidays •Ability to work remote •Company paid cell phone •Company supplied laptop