Client Success Director - Strategic

March 20

🏄 California – Remote

Although this job is listed in California, this company may be open to hiring remote in other states.

☕ Washington – Remote

Although this job is listed in Washington, this company may be open to hiring remote in other states.

💵 $130k - $198k / year

⏰ Full Time

🔴 Lead

🏆 Customer Success

🦅 H1B Visa Sponsor

Apply Now

Receive Emails with Similar Jobs

Maven Clinic

WebsiteLinkedInAll Job Openings

Maven is the largest virtual clinic for women's and family health, offering continuous, holistic care for fertility and family building through maternity, parenting, pediatrics and menopause. Maven's award-winning digital programs are trusted by leading employers and health plans to reduce costs and drive better maternal health outcomes, as well as enhance DE&I in benefits programs. Founded in 2014 by CEO Kate Ryder, Maven has been recognized as Fast Company's #1 Most Innovative Health Company and has grown to 15 million lives covered. Maven has raised $300 million in funding from leading investors including General Catalyst, Sequoia, Oak HC/FT, Dragoneer Investment Group and Lux Capital. Want to join in keeping healthcare human? We're hiring! Check out our open roles at mavenclinic.com/careers.

Telehealth • Employee benefit • Healthcare • Fertility • Pregnancy

201 - 500 employees

📋 Description

• Maven is the world's largest virtual clinic for women and families on a mission to make healthcare work for all of us. • The Client Success Director will be the main point of contact for our largest accounts (>20K eligible employees). • This person will be on the front lines as a trusted advisor to our clients and a key consultative partner to our channel partnership teams. • You will act as a strategic adviser, project manager and product expert to help our clients improve the benefits they reap from working with Maven’s products and services.

🎯 Requirements

• 8+ years of experience in account management, customer success, or client services role in digital health, healthcare company, benefits or SaaS companies • Experience working with large employer clients (20,000+ employees) is required • Passion for healthcare and influencing organizational change • Track record of high client satisfaction ratings and proven renewal success • Ability to develop and grow relationships with clients, including VP and C-level executives • Strong interpersonal and verbal, written, and presentation skills, ability to communicate clearly and persuade, and influence internal and external stakeholders • Strong leadership skills and effective problem-solving abilities, with capacity to expand and lead a growing team if needed • Ability to prioritize and manage multiple tasks while holding yourself and others accountable for deadlines and deliverables • Possess analytical skills and strategic thinking- you’re strong on both IQ and EQ • Experience in working with the full lifecycle of customer success post sales (implementation, adoption, product training, renewals, and account management) • Willingness to travel for key client meetings and participate occasionally in our NYC office for relationship building and key meetings (quarterly basis)

🏖️ Benefits

• Maven for Mavens: access to the full platform and specialists, including care for mental health, reproductive health, family planning and pediatrics. • Whole-self care through wellness partnerships • Hybrid work, in office meals, and work together days • 16 weeks 100% paid parental leave and new parent stipend (for Mavens who've been with us for six months plus) • Annual professional development stipend and access to a personal career coach through Maven for Mavens • 401K matching for US-based employees, with immediate vesting