IT Service Director

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Description

• Davies Group IT is seeking an experienced ITSM leader to take up the position of IT Service Director. • The ideal candidate will have a strong background in IT service operations and a proven track record in driving wholesale change, implementing accredited frameworks. • Responsible for implementing service management frameworks with a focus on operational excellence, automation, and continuous improvement. • Ensure compliance with industry standards and manage both internal resources and outsourced vendor relationships effectively. • Requires a leader who understands service and technical operations and has an international perspective on standards and customer service.

Requirements

• Proven track record in a senior ITSM management role with experience in global IT service delivery. • Ability to lead, mentor, and engage a cross-functional team and manage complex projects in a fast-paced, ambiguous environment. • Strong project management skills (PMP or PRINCE2 certification a plus) and familiarity with ITSM frameworks and tools, such as ServiceNow. • Advanced understanding of automation, IT hardware and software management, and the ability to leverage data for strategic planning and reporting. • Bachelor’s degree in Information Technology, Supply Chain Management, Business Administration, or a related field; advanced degree preferred. • ITIL Managing Professional or equivalent certification. • Experience with cloud-based supply chain management systems and automation tools. • Familiarity with the M&A process and requirements for successful IT integration.

Benefits

• Reward platform – discounts for over 800 retailers • 25 days holiday (rising with service) • EAP with virtual GP • 2 x paid volunteering days • Enhanced maternity and paternity leave policies • Fostering friendly and fertility support employer • Pension - matched contribution at 5% • Life Assurance (4 x basic salary) • Development, training, and professional qualifications where applicable