Senior Customer Success Manager - ESG

4 days ago

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Sustainability Reporting • GRESB • Benchmarking • CDP • Data Import

201 - 500

Description

• Develops and maintains strong relationships with key stakeholders at client organizations • Onboards ESGx Buildings customers and Diligence customers • Acts as the primary point of contact for customer inquiries and escalations • Triage customer challenges and provide ad-hoc reports • Lead Quarterly Business Reviews for all Capital Markets customers • Develop customer trainings on how to interpret data

Requirements

• Bachelor’s degree in finance, economics, sustainability, or related area; MBA or Master’s degree preferred • 5+ years of relationship management or customer service within data products, ESG, sustainable finance, and/or financial services • Experience serving multi-national or global customers • Knowledge of real estate and/or real estate finance is a plus • Ability to quickly assess customer needs, identify solutions, and align with customer’s use case(s) • Ability to navigate large financial institutions, identify the full range of opportunities across an organization, and holistically solution, even if in phases, over time • Strong presentation and client relationship management skills • Experience with Planhat, Salesforce, Slack, Confluence/Jira, Microsoft Office Suite, is preferred • Proven ability to work collaboratively and cross-functionally to achieve business goals • Comfort with change and track record of taking initiative • A combination of professional or educational experience (whether formal or informal) that affords you with the knowledge, skills, and abilities above

Benefits

• Unlimited PTO • Health and Dental Insurance + HSA options • Pet Insurance • Holiday Paid Time Off (Black Friday and Christmas Week Included) • Matching 401k • 100% fully remote • Flexible work hours • $800 office set up fund for new employees • Monthly phone & internet reimbursement • Stock options • Bonus potential