Retention Specialist

November 23

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Medical Guardian

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Medical alert systems and devices • personal emergency response services • medical alarms • mobile alert systems • technology

201 - 500

Description

• Medical Guardian is seeking enthusiastic and compassionate retention specialists who will thrive in our culture of growth and development with a passion for genuinely helping our customers to live a life without limits. • We are looking for candidates who are goal driven, coachable, altruistic, and excellent voice communicators to join our team of more than 350 employees. • All calls, as well as our comprehensive paid sales training program, are completed in the comfort of your own home using laptops and headsets that we provide. • Hours/schedule: Monday through Friday from 11:30-8pm EST with a weekend rotation. • Residency Requirement: All applicants are required to have permanent residency in one of the following states: AZ, DE, FL, GA, KY, MA, MD, MI, NJ, NY, OH, PA, SC, ID, IL, NC, WV, and TX only. • Handle inbound and outbound calls every day with urgency, care and expertise. • Empathize with clients, helping them resolve outstanding issues and renegotiates the terms of their agreement as a critical part of successful performance. • Works to retain existing customer base by using active listening empathy and assuming ownership through inbound emails, phone calls and handle relevant issues to prevent voluntary disconnect requests. • Execute, monitor, and coordinate repricing for designated customers in the existing customer base. • Communicate clearly in both oral and written form. • Identify and assess customers' needs to achieve satisfaction. Make independent decisions to resolve customer issues and concerns with strong problem solving; provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution. • Demonstrated ability to consistently achieve sales targets. • Excellent time management skills. • Ability to handle multiple tasks with strong attention to detail.

Requirements

• A passion for generating sales with a proven call center experience.  • Utilize rapport building to best meet the needs of the customer in the most sincere and ethical manner.  • Display a competitive spirit to meet and exceed company wide and personal sales goals.  • Satisfactorily complete background / employment history investigation and drug screening.  • Computer proficient with the ability to multi-task. 

Benefits

• Health Care Plan (Medical, Dental & Vision) • Paid Time Off (Vacation & Public Holidays) • Short Term & Long Term Disability • Retirement Plan (401k)