Retention Specialist

20 hours ago

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Medical Guardian

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Life Without Limits

Medical alert systems and devices • personal emergency response services • medical alarms • mobile alert systems • technology

201 - 500

Description

• Thrive in culture of growth and help customers live a life without limits. • Work from home with provided laptops and headsets. • Schedule: Monday to Friday 11:30-8pm EST with weekend rotation.

Requirements

• Handle inbound and outbound calls with urgency, care and expertise. • Empathize with clients to resolve outstanding issues and renegotiate terms. • Retain existing customer base through active listening and ownership of issues. • Execute, monitor, and coordinate repricing for designated customers. • Communicate clearly in both oral and written form. • Identify and assess customers' needs to achieve satisfaction. • Independently resolve customer issues with strong problem solving. • Demonstrated ability to consistently achieve sales targets. • Excellent time management skills. • Ability to handle multiple tasks with strong attention to detail. • Passion for generating sales with proven call center experience. • Utilize rapport building to ethically meet customer needs. • Competitive spirit to meet and exceed sales goals. • Complete background/employment history investigation and drug screening. • Computer proficient with the ability to multi-task.

Benefits

• Health Care Plan (Medical, Dental & Vision) • Paid Time Off (Vacation & Public Holidays) • Short Term & Long Term Disability • Retirement Plan (401k)