Medline Industries, LP
Manufacturing and distribution of medical supplies • Medical Devices • Supply Chain
10,000+
💰 Private Equity Round on 2021-06
Technical Support Technician I
September 25
Medline Industries, LP
Manufacturing and distribution of medical supplies • Medical Devices • Supply Chain
10,000+
💰 Private Equity Round on 2021-06
Description
• Responsible for Tier I software and hardware support. • Diagnoses and resolves problems using documented procedures and checklists. • Enters call data into a tracking system. • Escalates problems to higher level technical support professionals when necessary. • Provides technical advice, guidance and informal training to customers on hardware and software programs. • Promotes a professional, responsive, and positive experience through all aspects of interaction.
Requirements
• Associate’s or Bachelor’s Degree, or technical institute degree/certificate in Computer Science, Information Systems, or related field or equivalent work experience. • At least 2 - 3 years of IT work experience in computer systems or support. • Demonstrated working knowledge of basic hardware and software products and problem solving/troubleshooting skills. • Experience with a call tracking system such as Ivanti, AD, 2FA, Outlook functionality, Help Desk practices.
Benefits
• Health insurance • Life and disability • 401(k) contributions • Paid time off • Employee Assistance Program • Employee Resource Groups • Employee Service Corp
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