Customer Success Manager

September 29

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Description

• Build the future of employee leave • Enable customers like Figma, Benchling, & Affirm to go live with their first leaves • Guide customers through the onboarding process • Resolve challenges to build trust with HR & People leaders • Deliver continuous value as a trusted advisor • Assist in scaling customer success team

Requirements

• A relationship builder who is also comfortable with commercials • A superb verbal & written communicator • A creative problem solver • An advocate for our customers • Excited to develop deep domain & customer expertise • Exceptionally detail oriented • A strategist • A builder

Benefits

• Competitive salary and equity • Medical, dental, and vision insurance coverage • Unlimited vacation and sick time • Professional development budget and commuter benefits • Office setup and wellness stipends • 6-8 weeks of disability leave for birthing parents and 12 weeks of bonding for birthing and non-birthing • 4 weeks of flexible, paid compassionate leave • Flexible work schedule • Daily in-office lunches