Enterprise Customer Success Manager, Spanish Speaking

September 29

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Semperis

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Active Directory • Disaster Recovery • Identity and Access Management • AD forest recovery • Cybersecurity

201 - 500

Description

• Semperis focuses on creating an employee experience that is aligned with our vision—being a Force for Good— starting with being a good workplace. • Semperis is recognized as one of America’s Fastest-Growing Cybersecurity Companies on the Inc. 5000 List. • You’ll collaborate closely with our Solution Architects & Account Executives to maximize opportunities for our enterprise customers. • Customer Success Managers are strategic and empathetic communicators who nurture relationships across multiple client accounts. • Design a success plan for a portfolio of enterprise customers throughout their lifecycle. • Track and report on customer health. • Lead training sessions to ensure optimal product use.

Requirements

• Must have 3+ years’ experience as an Enterprise Customer Success Manager in a related customer-facing role in a Cybersecurity SaaS solutions company. • Previous technical account manager, or technical System Administrator background in a customer-facing role in a SaaS company. • Aptitude and drive to develop and maintain an essential understanding of Semperis solutions and related Microsoft technologies. Strong work knowledge of Active Directory and Azure AD • 3+ years of experience working with C-level Executives that includes meetings, high-level presentations, and collaborative discussions, working with large enterprise customers. • Ability to understand and explain technical cybersecurity data. • Excellent communication and project management skills • Proactive; ability to anticipate customer needs and have solutions ready when they are. • Intellectually curious; driven to expand cybersecurity domain and professional expertise. • Responsive and adaptive to changing situations. • Genuine desire to work with customers. • Willingness to travel up to 20% of the time.