Senior Disputes Specialist - Strategic Projects

3 days ago

🏄 California – Remote

Although this job is listed in California, this company may be open to hiring remote in other states.

🗽 New York – Remote

Although this job is listed in New York, this company may be open to hiring remote in other states.

+1 more states

🏄 California – Remote 🗽 New York – Remote 🌲 Oregon – Remote

💵 $120.6k - $150.7k / year

⏰ Full Time

🟠 Senior

🧐 Strategy

🦅 H1B Visa Sponsor

Apply Now

Receive Emails with Similar Jobs

Mercury

WebsiteLinkedInAll Job Openings

Mercury is a financial technology company that provides online business banking services, although it is not a bank itself. It partners with FDIC-insured banks like Choice Financial Group, Column N. A. , and Evolve Bank & Trust to offer banking services. Mercury aims to simplify financial operations for startups and businesses by offering a range of services including checking and savings accounts, treasury management, corporate cards, expense management, invoicing, and accounting automations. The platform is designed to streamline various banking tasks and enhance financial workflows with features like fraud monitoring and account security. It also offers investment opportunities through its Mercury Treasury product and startup support through its Mercury Raise platform.

201 - 500 employees

Founded 2019

💳 Fintech

💸 Finance

☁️ SaaS

📋 Description

• As a Senior Disputes Specialist - Strategic Projects, you will serve as a disputes subject matter expert and be responsible for driving strategic projects, focusing on regulatory compliance, process development, and tooling enhancements. • Collaborate with internal stakeholders to identify, plan, and execute projects to ensure accurate processing of disputes in adherence to Regulations E and NACHA Operating Rules, MasterCard payment network rules, and other applicable regulations and guidelines. • Identify and execute opportunities to make processes more observable, scalable, and efficient through tooling changes and procedure updates. • Handle high complexity or escalated dispute cases that require deep expertise. • Support bank partner audits, using dispute expertise to respond accurately and timely. • Maintain a positive user experience, while mitigating risks to Mercury.

🎯 Requirements

• 5+ years of card disputes intake and resolution experience; bonus if issuer-specific experience • 2+ years of experience building programs or processes • Strong understanding of RegE dispute requirements • Familiarity with Mastercard and/or Visa chargeback rules • Strong project and stakeholder management expertise • Experience in banking, fintech, or other financial services • Experience in managing customer-facing queues to support excessive caseloads and/or handle customer escalations as required • Experience with Zendesk or other similar CRM tools • Highly motivated self-starter, comfortable working within a high-risk environment under minimal supervision • Product sense and knowledge of banking products such as ACH, International Wires, SWIFT, checks, and debit cards • Exercise empathy and understanding when communicating with customers • Communicate complicated concepts with efficiency and clarity • Be curious about the US banking system, startups, and ecommerce companies

🏖️ Benefits

• Base salary • Equity (stock options) • Benefits