Technical Account Manager

4 days ago

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Description

• Ensure custom contractual service/support requirements are understood and managed • Ensure effective communication and coordination of problem-solving efforts between support teams, account teams, field service personnel and customers • Collaborate with other Dell Technologies members to ensure consistency of delivery, adherence to standard practices, and continuous improvement • Serve as a dedicated support services resource for the United States Government • Be the single point of warranty support; provides customer account management on a 24x7x365 basis • Help to identify and leverage Dell and partner resources • Provide feedback to customer on any observed/known issues; develop and maintain customer support plans • Contribute to the development of warranty and maintenance strategies, policies and best practices

Requirements

• Typically requires 12+ years of related experience with a Bachelor’s degree; or 8+ years with a Master’s degree; or 5+ years with a PhD; or equivalent experience • Must be US Citizen and must have a Department of Defense (DOD) Top Secret (TS)/Sensitive Compartmented Information (SCI) with Counterintelligence-Scope (CI) Polygraph Clearance • Possess technical knowledge of Dell Technologies Enterprise, Client, Services and Software Solutions • Strong project management skills with an in-depth understanding of system architecture and design • Proficiency in hardware, software and/or operating systems environments: Unix, Linux, Microsoft Windows, VMware • Experience or knowledge of TCP/IP networking • Familiarity with the following: Dell OpenManage Client Instrumentation, Dell Enterprise Management Tools, GPGPU Technology, Hadoop, Vertica, Greenplum, Citrix, Enterprise Virtualization, Cloud Technologies, HPC

Benefits

Explore the overall benefits experience that awaits you as a Dell Technologies team member — right now at MyWellatDell.com.