VP of Product - Front of House

April 3

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Mews

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Mews is a cloud-based hospitality management platform that enables hotels and property managers to optimize their operations and enhance guest experiences. It offers solutions such as reservations management, front desk operations, digital guest services, and integrated payments. With its innovative technology, Mews empowers modern hospitality businesses to streamline processes, maximize revenue, and provide remarkable experiences for guests.

iOS • Android • Hotels • Task Management • Housekeeping App

1001 - 5000 employees

🤝 B2B

🛍️ eCommerce

📋 Description

• As our VP of Product, Front of House, you’ll lead Product and Engineering across Front of House — a high-volume, high-touch domain where hoteliers interact with guests in real-time. Your work will define how thousands of hospitality businesses operate day-to-day, while steering a product org that’s IPO-ready and scaling fast. • Business Impact – Front of House is where Mews meets the guest — and where product performance drives real business outcomes: • Customer Growth & Retention – Deliver intuitive, reliable tools that increase adoption, stickiness, and satisfaction. • Revenue Impact – Align product work with commercial levers. If you're asking about ARR and growth metrics in your interview, we're off to a good start. • Operational Efficiency – Lead high-performing, cross-functional teams to deliver value at pace — while scaling processes for global growth. • Strategic Differentiation – Make Front of House a competitive advantage — one that drives expansion and brand loyalty. • Scalability – Build the systems and teams that support our next phase of growth: from $100M+ ARR to IPO. • The Core of the Role – Owning the vision, strategy, and delivery of Mews’ most customer-facing domain — shaping product, people, and performance at a pivotal stage of scale.

🎯 Requirements

• A builder at heart — someone who’s scaled impactful products in a big-name tech environment and now wants to lead the whole show. • Experience owning a complex, customer-facing domain in a B2B2C or SaaS company with meaningful scale. • Proven business acumen — you think in revenue, impact, and growth, not just features. • Strong GTM instinct and the ability to collaborate across sales, marketing, and customer success. • Experience leading large, global teams — 100+ FTEs across Product & Engineering. • You’ve worked in a $100M+ ARR company, and you understand what great looks like at scale. • You’re IPO-aware, and have helped build toward that kind of operational maturity. • Deep empathy for customers, frontline staff, and users — and the ability to turn that into intuitive product experiences. • A background in Product with fluency in Design and comfort managing Engineering teams. • Experience in hospitality tech, logistics, operations-heavy SaaS, or similar high-pressure environments is a plus.

🏖️ Benefits

• Participation in the Company shares program • Best-in-class Parental Leave Policy. At Mews, as the primary caregiver you get 6 months of fully paid parental leave, and as a secondary caregiver, you get 2 months of fully paid parental leave. (No matter your location, this can be used during the 1st year and applies if you've been employed for at least 1 year at Mews) • Flexible Benefits via the ThanksBen platform • Unlimited paid holiday (no, this is not a typo) • Wellness Wednesday's (once a month, the whole company enjoys a day where you can attend to your own well-being) • Remote/flexible working (we're 100% hybrid-proof, but we cannot hire from anywhere in the world unfortunately, so feel free to reach out and check with us!) • Monthly working from home allowance and a monthly healthcare insurance allowance (we want you to be happy & healthy) • Regular team events and socials