Bilingual Account Coordinator - Collections/Recoveries, Spanish

3 days ago

🌵 Arizona – Remote

Although this job is listed in Arizona, this company may be open to hiring remote in other states.

🐊 Florida – Remote

Although this job is listed in Florida, this company may be open to hiring remote in other states.

+7 more states

🌵 Arizona – Remote 🐊 Florida – Remote 🌲 North Carolina – Remote 🏰 Missouri – Remote 🌴 South Carolina – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote ⚔️ Virginia – Remote

⏰ Full Time

🟢 Junior

📞 Collections

🚫👨‍🎓 No degree required

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Mission Lane

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Mission Lane is a financial services company that focuses on providing accessible credit options for individuals, particularly those underserved by traditional financial institutions. They offer the Mission Lane Visa® Credit Card, which allows applicants to see if they are approved without impacting their credit score. The company aims to support members on their financial journeys through education and tools that promote healthy financial habits, ensuring that millions of Americans have access to the resources they need to build credit and improve their financial situations.

501 - 1000 employees

Founded 2018

💳 Fintech

🏦 Banking

👥 B2C

📋 Description

• Mission Lane is revolutionizing access to credit to pave a clear way forward for millions of Americans. • You'll play a key role in delivering on Mission Lane’s purpose—enabling financial progress—by engaging with past-due customers in a virtual call center environment and guiding them toward financial recovery. • Successful candidates are quick-thinking problem solvers who balance empathy with persistence, confidently presenting and securing credit card repayment solutions. • Serve as the voice of Mission Lane, engaging with customers over the phone. • Approach customers with dignity and respect, identifying reasons for account delinquency. • Negotiate, problem-solve, and guide conversations toward win-win repayment solutions. • Ensure compliance with policy, procedures, and regulatory requirements, while delivering high-quality customer interactions.

🎯 Requirements

• 1+ year(s) of experience in a customer-focused, solutions-oriented role. • Negotiation and/or sales experience, with a proven ability to overcome objections. • Fluency in both English and Spanish, both verbal and written. • Clear and effective communication skills, both verbal and written. • Confidence and composure when handling challenging conversations. • Empathy and persuasion to guide customers through repayment challenges. • Quick-thinking problem-solving skills to recommend effective solutions. • Tech-savvy, with the ability to learn new software and systems. • A growth mindset, open to feedback and continuous improvement.

🏖️ Benefits

• Hourly Pay: $18.97 • Wellness Stipend: $100 monthly • Internet Stipend: $40 monthly • IT Equipment: Provided for your role during employment • Paid Time Off: 160 hours annually • Holiday Pay: 48 hours for company holidays, plus 16 hours of floating holiday time • Comprehensive Benefits: Health, dental, and vision coverage • Parental Leave: Paid leave after six months of employment • Retirement Savings: 401(k) plan with company matching