Senior Account Manager

September 7

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Morning Consult

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Delivering Intelligent Data to Power Leaders’ Intelligent Decisions

Technology • Survey Research • Data Analytics • Data Visualization • Software

501 - 1000

💰 $60M Series B on 2021-06

Description

• Proactively managing a portfolio of key client accounts to drive renewals and upsells • Developing strong relationships with stakeholders within client organizations to understand their business needs, use cases and satisfaction with our products • Acting as the primary point of contact for clients throughout the contract renewal process, addressing any concerns or issues and providing solutions that yield on-time renewals • Preparing and delivering renewal proposals, contracts and presentations to clients, highlighting the value of our solutions and leading all pricing and negotiation discussions • Collaborating closely with Sales, Customer Success, Product, Business Operations, Legal and Finance teams to identify/close upsell and cross-sell opportunities within existing accounts • Utilizing CRM software to track customer interactions, forecast renewals and maintain accurate account/opportunity records • Monitoring customer usage and engagement metrics in partnership with assigned CSMs to identify potential risks and opportunities for proactive intervention • Staying informed about industry trends, competitive landscape and commercial best practices to continuously improve our renewal processes and client experience • Performing such other tasks and duties as may be required or assigned from time to time in the Company’s discretion

Requirements

• Bachelor’s degree or the equivalent combination of education and experience • 7+ years of progressive experience in key account management, sales or contract renewal management - preferably in the SaaS or technology industry • Experience managing complex, enterprise-level or global accounts and related strategy • Proven track record of meeting or exceeding renewal revenue targets (NRR) in a B2B environment • Strong communication, negotiation and interpersonal skills - with the ability to build rapport and influence decision-makers at all levels • Excellent organizational skills, territory management and attention to detail - with the ability to manage multiple accounts and priorities simultaneously • Experience working with CRM software (bonus points for Salesforce CPQ!) • Self-motivated and results-oriented, with a passion for delivering exceptional customer experiences and driving business growth • Willing to take feedback, learn and grow; an ethos of continuous self-improvement

Benefits

• Bagel Tuesdays • Catered lunch on Wednesdays • Beverages from the fridge for after-work happy hour