Customer Service Agent

November 7

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Mpathic

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Description

• Mpathic is looking for individuals to join as temporary remote customer service agents. • Providing disaster relief assistance and resources. • Both full-time and part-time resources needed between the hours of 7 AM - 11 PM ET seven days a week. • Answer inbound calls and maintain professionalism. • Follow established work instructions and scripts for calls and documentation. • Provide great customer service and actively manage one-on-one relationships with callers.

Requirements

• Must be proficient in English and possess excellent oral and written communication. • Must be able to work a minimum of 20 hrs a week • Must possess basic proficiency with computers and smart phones • Must complete Day Zero certification trainings, Registration Intake, and Helpline training. These are scheduled by FEMA. • You must complete training before getting on the phone. • Pursuant to a government contract, this specific position requires U.S. citizenship status • Must be 18 years or older • Must be willing and able to pass a criminal background check and credit check.