Mr. Cooper
Home Loans • Home Loan Servicing • Home Loan Refinance • Home Loan Originations • Mortgages
5001 - 10000
Customer Service Associate
2 days ago
🇺🇸 United States – Remote
💵 $17 / hour
⏰ Full Time
🟢 Junior
🟡 Mid-level
💝 Customer Support
🚫👨🎓 No degree required
Mr. Cooper
Home Loans • Home Loan Servicing • Home Loan Refinance • Home Loan Originations • Mortgages
5001 - 10000
Description
• Answer 40-50 inbound/outbound(dialer) calls a day • Assist customers with payment options, escrow items and any general mortgage information • Discuss Mr. Cooper customer benefits like Paperless, Mobile App, Web and IVR • Assist customers that are 30 days or less due on their mortgage payment
Requirements
• 6 months customer service experience • Call center experience is a plus
Benefits
• Team member mortgage loan program and down payment assistance program • Student Debt Repayment program • Tuition reimbursement • Paid time off and paid holidays • Market-based health insurance for medical, dental and vision • Flexible spending accounts for eligible childcare expenses • Cooper Climbers: an in-house program with built-in career advancement pathways
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