Client Onboarding Lead

3 days ago

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MSPbots.ai

WebsiteLinkedInAll Job Openings

51 - 200 employees

🤖 Artificial Intelligence

☁️ SaaS

⚡ Productivity

💰 Seed Round on 2023-07

Description

• Oversee client onboarding process to ensure a seamless transition. • Monitor KPIs related to onboarding and enhance client satisfaction. • Maintain communication with clients and address concerns. • Conduct customized product demonstrations for clients. • Collaborate with the sales team for smooth client handover. • Develop onboarding materials for client understanding. • Gather client feedback for potential product improvements. • Manage escalations and ensure high client satisfaction. • Mentor onboarding team members for continuous improvement.

Requirements

• Bachelor’s degree in Engineering, Computer Science, or a related technical field. • 5+ years of experience in client onboarding, sales engineering, or a related field, with at least 2 years in a leadership role. • Proven experience in managing onboarding processes and developing educational materials. • Strong technical acumen with the ability to conduct customized product demos and provide technical guidance. • Excellent communication and interpersonal skills, capable of collaborating effectively with clients and internal teams. • Track record of improving client satisfaction and contributing to successful onboarding experiences. • Leadership and coaching skills, with experience in team development and performance management. • Ability to handle escalations and maintain high levels of client satisfaction.

Benefits

• Permanent full-time work-from-home position • HMO (reimbursement for $100/mo) • Life Insurance (reimbursement for $20/mo) • Reimbursement for Dental-$20 and Vision-$4 • 15 PTO credits in a year (if unused, convertible to cash!) • Training/Development courses (reimbursement for up to $30) • US Holiday Pay